Act as the primary point of contact for customer inquiries at Naomi Teacher Center.
Offer exceptional service to clients, addressing issues related to banking and financial services adeptly.
Process transactions, manage account inquiries, and provide reliable financial advice in accordance with company policies.
Educate customers on products and services to enhance their banking experience.
Maintain high customer satisfaction ratings by effectively resolving problems and complaints.
職位要求
Job Title: Customer Service Representative
Educational Qualifications: No formal degree required; training or certification in customer service is a plus.
Experience Level: Less than 1 year of experience needed; freshers are welcome to apply.
Skills and Competencies: Proficiency in Adobe Suite, exceptional organizational skills, strong interpersonal and people skills, ability to communicate effectively in Mandarin.
Responsibilities and Duties: Engage with customers through various channels, resolve queries, provide product information, maintain customer satisfaction, manage customer accounts, and document interactions.
Working Conditions: Office setting with potential for remote work, adherence to standard office hours with potential shifts, and teamwork environment.
Qualities and Traits: Empathetic, patient, problem-solver, detail-oriented, and capable of handling stressful situations calmly.