Job Overview:

The Legal Intake Associate plays a crucial role as the first point of contact for potential clients. This position is responsible for managing incoming inquiries, gathering initial client information, assessing case eligibility, and ensuring a seamless onboarding process. The ideal candidate will have excellent communication skills, a client-focused approach, and the ability to handle sensitive information with discretion.

Key Responsibilities:

Client Intake:

• Respond to incoming client inquiries via phone, email, and online platforms promptly and professionally.
• Conduct initial interviews to gather essential case details and client information.
• Assess potential clients' needs and align them with the firm’s legal services.

Case Assessment & Documentation:

• Accurately record and document client information, including case specifics, using the firm's case management system.
• Screen cases to determine eligibility based on firm criteria and escalate cases requiring legal expertise.
• Ensure proper follow-up with potential clients to complete intake requirements.

Coordination & Collaboration:

• Coordinate with attorneys, paralegals, and other team members to ensure smooth transitions of eligible cases.
• Maintain effective communication between the client and legal teams during the intake process.

Administrative Support:

• Manage intake logs, reports, and other relevant records for tracking purposes.
• Provide feedback on trends and common inquiries to improve the intake process.

Qualifications:

Education:

• College diploma or equivalent required; Bachelor’s degree in Legal Studies, Business Administration, or related field preferred.

Experience:

• Previous experience in customer service, client relations, or legal administration is preferred.

Skills and Competencies:

• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• High attention to detail and ability to maintain confidentiality.
• Proficiency in case management software and other relevant tools.
• Ability to empathize with clients while maintaining professionalism.

Job Types: Full-time, Permanent

Pay: Php18,000.00 - Php20,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Performance bonus
• Yearly bonus

Work Location: In person

Please refer to job description.