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• We are seeking an experienced service delivery manager to oversee IT service delivery and banking technology projects in Manila, Philippines.
• This role requires strong leadership in IT service management, stakeholder coordination, and process optimization to ensure seamless service delivery for banking and financial solutions.

Responsibilities:

• Oversee end-to-end service delivery for IT and banking projects.
• Lead cross-functional teams to ensure seamless service operations and compliance.
• Manage SLAs, vendor relationships, and ITIL processes for banking technology solutions.
• Collaborate with business and IT teams to align technology solutions with client needs.
• Identify areas for process improvement and automation to enhance service efficiency.

Required Skills:

• 8-15 years of experience in IT service delivery, project management, or banking technology solutions.
• Hands-on experience in SDLC, Agile, ITIL frameworks, and cloud platforms.
• Background in banking, fintech, or enterprise IT services.
• Strong leadership, problem-solving, and communication skills.
• PMP, ITIL, or equivalent certifications are a plus.

Please refer to job description.