Responsibilities:

• Acts as the resource manager of Quality Assurance (QA) Analysts
• Manages and mentors Quality Assurance (QA) Analysts
• Monitors and consolidates key performance results.
• Provides feedback and coaching on performance/customer satisfaction survey results.
• Assesses, manages and communicates the training, competency and development needs of Quality Assurance (QA) Analysts.
• Conducts training and orientation to new team members.
• Facilitates job shadowing activities to help onboard new team members or build the competencies of the existing team members.
• Develops deep knowledge and expertise on Barhead products and services.
• Develops and manages QA and consulting best practices and standards.
• Supports the functional team in preparing client demos and presentations.
• Collaborates with functional and delivery leads in planning/estimating QA activities in projects and work assignments.
• Works on projects and leads the work of other Quality Assurance (QA) Analysts
• Develop and maintain QA documents such as test plans, test scenarios, and test cases
• Prepare test data and manage testing environment
• Execute functional tests, regression tests, and data tests
• Report bugs, track defects, and resolve issues with the developers
• Assists in the enforcement of project deadlines and schedules.
• Performs other duties as assigned from time to time.

Qualifications:

• At least 15 years Quality Assurance experience
• At least 6 years experience in leading or managing a team of QA Analysts
• A solid understanding of quality SDLC and Modern Test Methodologies focusing on testing web applications
• Knowledge of process improvement methodologies (ex. CMMI, ISO, ITIL, etc) is an advantage
• Experience with automated testing tools and defect-tracking tools (ex. JIRA)
• Bachelor's degree or equivalent, preferably in Computer Science/IT/Business Management
• Experience working in an IT consulting organization or environment
• Good verbal and written English communication skills
• Experience with different project methodologies (Agile, waterfall, et al.)
• Experience in working in a global environment, delivering service to global clients
• Must be willing to travel and be amenable to changes in work shift/location, as needed on a per project basis

Please refer to job description.