Job Summary:

• Provides level 1 support for system production issues involving Credit Card, Debit Card and loan applications, assist in batch run monitoring and provide 24/7 on-call support
• Focus on implementing parameter changes and completion of data processing, batch upload and security access matrix definition for various Consumer Banking Group applications
• Focus on coordination with IT to ensure timely set-up/fulfillment of SFTP, VPN and other infrastructure related activities and projects requested by merchant, collection agencies, outsource providers and brands

Duties & Responsibilities:

• Works with Product Support Head in providing resolution for production issues within agreed service level agreement
• Ensures clarity, update and review on requested parameter/user/batch maintenance/upload
• Handles administration of security access matrix for all Consumer Banking Group system applications
• Conducts UAT for infrastructure related requests and projects
• Updates Production Support Heads on various tasks assigned

Qualifications:

• Graduate of Bachelor's degree in Engineering, Computer Science, Information Technology or relevant course
• At least 4 years of experience in systems implementation projects and application system support preferably on consumer loans, debit and credit card or digital banking
• Background in system support for loans and card payment applications
• Must be willing to be assigned and work on-site in Ortigas

Please refer to job description.