MicroSourcing Operations Team Leader/Supervisor

Operations Team Leader/Supervisor

MicroSourcing

面議

现场办公 - 巴石3 - 5 年經驗專科全職

職位描述

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Client Experience Account Manager, you will:

Regularly coordinate with the client regarding the status of the offshore team
Implement and monitor KPIs set by the client or MS
Monitor the team’s performance
Conduct coaching sessions and issuing corrective actions
Monitor and track the daily attendance
Implement policies, deadlines and standards set by the client
Handle complaints and queries from all staff
Provide day-to-day operational support
Resolve minor client and staff issues
Report to the Operations Manager and Head of Operations
Disseminate information to employees like updates on policies and company events.
Create, maintain and administer schedules for outsourced staff, in coordination with the client
Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management
Develop of reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
All other duties as assigned

What You Need

Non-negotiables

Graduate of any 4-year course
With Leadership role in the past particularly in:

Creating KPIs and control measure points
Performance management (coaching and mentoring)
Client Management

Preferred Skills/expertise

Excellent communication skills
MicroSoft Excel proficiency
Planning skills
Performance Management creation

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/