Key Responsibilities:

• Answer and process customer calls effectively and efficiently to optimize the customer experience.
• Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern.
• Provide timely resolution of customer issues and concerns.
• Educate customers on product use and assist them in utilizing available features to improve office productivity.
• Maintain effective call ownership by ensuring follow-ups on ongoing issues and managing open items.
• Document all customer interactions, troubleshooting steps, and resolutions throughout each call.
• Assist with additional Tech I assignments as needed to ensure quality customer service.
• Participate in special projects and perform other duties as required.

Qualifications & Requirements:

• Completed at least 2nd year of college (any IT-related course is a plus).
• Previous call center experience handling technical Escalations support.
• Familiar about event or error logs.
• Familiarity with or experience in programming languages (SQL, C++, etc.).
• Excellent oral and written communication skills.
• Working knowledge of Microsoft Word and Excel as it relates to supported software.
• Strong troubleshooting and problem-solving skills.
• Basic knowledge of computer hardware, operating systems, database structures, and networks as it relates to supported software.
• Friendly and confident personality with a customer-first mindset.
• Willing to work onsite in Davao City (Relocation assistance available for candidates outside Davao).

Why Join Us?

• Competitive salary and benefits package.
• Career growth opportunities in a dynamic and supportive work environment.
• Training and development programs to enhance your skills.

If you are ready to take on this exciting opportunity, apply now and be part of our growing team!

Please refer to job description.