Department

Service Performance

Employee Type

Regular

What is the Performance Data Analyst role here in 1Aviation?

The Performance Data Analyst provides statistical analysis and interpretations of a range of data from operations and other services required. Develop, maintain dashboard for performance indicators and other statistical reports that are required/would be required by the Management.

What Will You Do

• Ensures that 1Aviation’s Mission, Vision and Values are achieved.
• Promotes and ensures compliance to Quality, Safety, Security and Customer Service standard base on regulatory requirements, government laws, acceptable industry standards and company policies and procedures.
• Collate and analyze information and data to support service needs.
• Prepare dashboard for KPIs, SPIs, and send report to Director Service Performance, Head of Operations, Operations Directors and Service Assurance Officers
• Provide expertise in data handling, analysis, interpretation, and presentation including statistical techniques and assist Management in establishing methods of improving services.
• Provide clear, concise and accurate reports underpinned by robust data analysis to aid decision making.
• Work closely with Service Assurance Officer to identify new opportunities and areas where performance could be improved.
• Analyze performance indicators, trends and information from current activity, consultation, case reviews, and customer surveys to support the development of service quality.
• Perform other tasks as may be assigned by the Director, Service Performance.
  
  

An ideal candidate for this role should possess the following qualifications:

• At least 1 year in data analytics/statistics
• Airline/aviation background is an advantage
• Attention to detail
• Able to work under pressure
• Excellent written and verbal communication skills.
• Able to develop and maintain effective professional working relationships and networks with stakeholders
• Ability to advise stakeholders in a professional and effective manner
• Able to work effectively, flexibly and constructively with colleagues in a team where team members positively to share a goal
• Ability to analyze complex information quickly, reaching and articulating decisions with clarity, to deliver solutions that command support.
  
  

Experience Range Range (Years)

2 - 3 years

Job posted on

2025-01-20

Please refer to job description.