Power Up Systems and Optimize IT for Global Operations

In the fast-paced world of global outsourcing, Emapta stands as a powerhouse, redefining how businesses build high-performing teams. With 15 years of industry excellence, we have mastered the art of delivering seamless, scalable, and top-tier talent solutions to companies worldwide. At Emapta, you won’t just fill a role—you’ll drive impact, working with international clients, leveraging cutting-edge technology, and growing in an environment that thrives on excellence.

Job Description

As a Lead Systems Administrator, you will oversee the night-shift IT operations, ensuring system performance, compliance, and incident resolution. You’ll lead a team, troubleshoot technical issues, enforce IT policies, optimize workflows, and mentor engineers. Your expertise will drive operational efficiency, enhance security, and support seamless collaboration between night and day teams.

Job Overview

Employment type: Full-time

Shift: Night Shift; Mon - Fri, 07:00 AM - 04:00 PM, Weekends Off

Work setup: Hybrid, Ortigas

Exciting Perks Await!

• HMO coverage with free dependent upon regularization
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in systems engineering or systems administration, preferably with Linux expertise.
• At least 2 years of experience in a leadership role.
• Proficiency in hybrid IT environments, including on-premises and cloud platforms (AWS, GCP, Azure).
• Strong understanding of IT operations, incident management, and troubleshooting processes.
• Exceptional communication skills for effective collaboration across time zones.
• Experience with ITIL frameworks (preferred but not required).
• Proven ability to implement operational improvements tailored to night-shift operations.
• Willingness to work permanent night shifts and adapt to a 24/7 business environment.
• Demonstrated ability to lead, inspire, and manage technical teams in a night-shift setting.
• Strong skills in team management, conflict resolution, and performance evaluation.
• Ability to motivate and engage teams during off-hours.

Your Daily Tasks

• Manage the night-shift Systems Engineering team, ensuring adherence to performance standards and timely task completion.
• Serve as the primary point of contact for the night-shift team, aligning operations with organizational objectives and ensuring seamless handovers to the day-shift teams.
• Lead troubleshooting and resolution of technical incidents within SLA timeframes.
• Monitor system performance, proactively identifying and mitigating risks or inefficiencies.
• Enforce compliance with IT policies, procedures, and security standards.
• Maintain accurate documentation of workflows, incident resolutions, and system changes for continuity and reference.
• Provide hands-on guidance and support for complex technical issues.
• Identify and resolve IT system risks before escalation.
• Implement technical and operational improvements to enhance team efficiency and service delivery.
• Mentor, coach, and train team members to strengthen technical and professional skills.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!

Please refer to job description.