Discover your 100% YOU with MicroSourcing!

Position: Assistant Manager, Resource Management (WFM Lead)

Location: Ortigas, Pasig

Work setup & shift: Onsite | Day shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Our client, ReSource Pro, is a 21-year-old leading provider of integrated, innovative operational solutions to US-based insurance organizations, including brokers, managing general agents, carriers, and third-party administrators. Our client, ReSource Pro, supports a wide range of business processes, with a focus on activities requiring deep domain expertise. The Company services its clients through a large and growing base of more than 10,500 employees based in the U.S., China, India, and Serbia with 400+ clients

Your Role

As an Assistant Manager, Resource Management, you will:

Growth/ Talent Pipeline Model

• Collaborate to seek inputs for building the Growth/Talent pipeline model
• Consult with line management, providing key inputs
• Analyzes trends and metrics in partnership with the key stakeholders to develop a logical growth model
• Factor all key elements in the planning
• Maintain and track the forecast with the actual to identify the variance and share the observations with the management
• Perform periodic revisions to get aligned with the actual growth projections
  
  

Resource Assignment

• Work closely with the Talent Acquisition, Training Team and the SDU team to align with the business requirement
• Ensure new hire assignments are done in accordance to the actual business growth
• Capture and track the employee count in terms of assignment buffer, employees assigned, and SDU staff actual staff count
• Provide center resource capacity per client needs and update the center resource planning if needed.
• Confirm the resource capacity for each center and initiate recruitment if adjustments are needed.
• Provide weekly updates on the status of recruitment and training activities.
• Assign account roles and modify the recruitment plan as required.
  
  

Compensation Model

• Map the Staffing model with the compensation to derive the Compensation Model
• Factor all key elements in the planning
• Derive the average compensation cost to analyses the trend
• Show view on the Direct Margin and other comp related statistics
  
  

MIS Reporting

• Perform data analysis for generating reports on periodic basis
• Ability to acquire a thorough understanding of the organization's KPI and create dashboards and reports for Management communication
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
  
  

New Hire Performance Tracking

• Capture the performance of the new hires assigned to SDU
• Publish report to measure the effective of the recruitment process
• Evaluate if the new hire performance is tracked and logged correctly in the system
• Track if the SDU is following the PIP policy
• Share trainer/trainee profiles and RSP training qualification results with appropriate teams.
• Recognize and address discrepancies in the onboarding process to ensure new hires arrive just in time.
• Report on the training status for tasks, systems, TQS, and AMP basics.
• Provide weekly updates on the completion status of e-learning modules.
• Assist with training activities as required.
  
  

What You Need

Non-negotiables

• Bachelor’s Degree or Master’s Degree
• Minimum 10-12 years’ experience in Resource/Work Flow Management.
• Willing to work onsite in Ortigas
• Willing to work on day shift/shifting depending on business needs
  
  

Preferred Skills/expertise

• Proven work experience in Resource/Work Flow Management
• Analytical and goal-oriented
• Demonstrable experience with business analytic tools
• Excellent people management skills
• Thorough knowledge of Excel functions, Sorting of statistics along with other MS office applications
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

Please refer to job description.